Breakfast Supervisor

Breakfast Supervisor

Please email f&bmanager@thedartmouthhotel.co.uk with a copy of your CV to apply!

DEPARTMENT:Food and Beverage Department

REPORTING TO: Food & Beverage Manager and Bistro Manager

OVERALL RESPONSIBILITY

To ensure the efficient running of the Bar and Bistro along with all weddings and functions and the supervision of all Food and Beverage Assistants under the direction of the Bar and Bistro Manager.

KEY RESPONSIBILITIES

CUSTOMER SERVICE

Supporting an environment where everyone in the Food and Beverage department is focused on ‘going the extra mile’ to deliver outstanding customer service:

  • Actively seeking verbal feedback from customers on a regular basis
  • Delivering actions to make improvements to customer service
  • Regularly ‘putting yourself in customers shoes’
  • Positively dealing with and learning from customer complaints and comments and assist with training to the team
  • Making sure all customer requests and queries are responded to promptly and effectively

STANDARDS To ensure standards are consistently delivered throughout the department:

  • Having detailed knowledge of department standards
  • Consistently demonstrate the standards to the team
  • Support actions to address shortfalls in standards
  • Understand and adhere to Best Western standards

THE OPERATION To plan, organise and control the shift:

  • Communicating and delegating duties to the team in consultation with the Food and Beverage Manager and Bistro Manager
  • Planning ahead and ensuring adequate resources are available in the short term
  • Maintaining technical knowledge and skills required for the job

THE TEAM To provide and communicate clear direction to the team:

  • Understanding the aims of the Food and Beverage Department’s and how to achieve them
  • Support the communication of aims to the team
  • Providing input on departmental objectives for self and team
  • Getting members of the team to work co-operatively

SALES To seek out and maximise Food and Beverage Department revenue opportunities:

  • Supporting the implementation of any agreed sales action plans
  • Supporting sales promotions and staff incentives
  • Supporting the environment where ‘everyone sells’

FINANCIAL PERFORMANCE

  • Following company control procedures
  • Controlling costs without compromising standards
  • Ensure liquor G P’s are achieved

PEOPLE DEVELOPMENT Train and coach team members in consultation with and as directed by the Food and Beverage Operations Manager:

  • Support standard training

HEALTH AND SAFETY To ensure the health and safety and well being of all guests and employees:

  • Understanding and ensuring compliance with all relevant Health and Safety legislation and the company’s Health and Safety Policy
  • Supporting communication to the team relating to their responsibilities within Health and Safety
  • Ensuring that safe and sound working practices are implemented at all times
  • You will be required to train as a company first aider and administer first aid to employees and clients if necessary
  • Report of maintenance issues to ensure a safe working environment.

Live in accommodation available.

Job Type: Full-time

Salary: £8.50 /hour